HomeFulfillment Policy

Fulfillment Policy

Fulfillment Policy

Overview

At Brandexor, we are dedicated to delivering professional, transparent, and high-quality digital services. This Fulfillment Policy explains how orders are processed, confirmed, delivered, and supported through our website https://brandexor.com.

Our objective is to provide every client with a seamless experience, including clear communication, efficient onboarding, and timely service delivery.

Company Contact Information

Brandexor
8206 Louisiana Blvd NE, Ste A #8671
Albuquerque, NM 87113
United States

Email: support@brandexor.com
Phone: +1 (575) 271 0998

Digital Services Delivery

All products and services offered by Brandexor are digital and delivered electronically. These services may include, but are not limited to:

  • Brand identity and logo creation
  • Graphic design and digital assets
  • Website design and development
  • Marketing strategy and consulting
  • Social media content and management
  • Templates, reports, and creative resources

After successful payment, customers typically receive:

  • Immediate on-screen order confirmation
  • A payment receipt sent via email
  • A follow-up email containing onboarding steps, instructions, or delivery access

If confirmation is not received within 30 minutes, please contact support@brandexor.com with your order details.

Order Confirmation and Onboarding

Once an order is completed, we will send a confirmation email outlining:

  • Purchased service or package details
  • Payment confirmation
  • Required onboarding information or next steps

Please check your spam or promotions folder if you cannot locate the email. Our support team can assist with manual verification if needed.

Processing and Delivery Timeframes

Most orders are reviewed within 24 business hours after payment confirmation.

For ongoing or custom services such as branding projects or website development:

  • Onboarding begins after all required client information is received
  • Delivery timelines depend on project complexity and scope
  • Estimated timeframes will be communicated before work begins

If unexpected delays occur due to technical issues or workload capacity, we will notify you promptly and provide an updated timeline.

Refunds and Cancellations

Brandexor provides a 14-day refund window under the following conditions:

  • No service work or setup has started
  • A duplicate or accidental payment occurred
  • The service was not delivered within the agreed timeframe without an alternative solution

Refunds are not available if:

  • The project has already started
  • Design, strategy, or development work is in progress
  • Delays are caused by missing client materials or communication
  • The request is based on a change of mind after onboarding has begun

For additional details, please refer to our Refund Policy or contact support@brandexor.com.

Customer Support

We are committed to ensuring a smooth and positive client experience. Assistance is available for:

  • Order confirmations
  • Delivery access
  • Onboarding support
  • Service-related questions

Contact us:

Email: support@brandexor.com
Phone: +1 (575) 271 0998

Typical response time: 12–24 business hours (Monday–Friday)

Company Information

Brandexor
8206 Louisiana Blvd NE, Ste A #8671
Albuquerque, NM 87113
United States

Email: support@brandexor.com
Phone: +1 (575) 271 0998
Website: https://brandexor.com